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OIE supports the alignment of the university's academic and administrative units with Rice's strategic goals and accreditation requirements.

Survey Administration

OverviewThe Qualtrics Owl

Qualtrics is our user-friendly, FREE web-based survey software available to Rice faculty, staff and students**. It is a sophisticated yet flexible survey service with the functionality to create professional-quality surveys and reports.


  • Ability to self-administer your survey
  • Over 100 question types
  • Ability to check survey accessibility
  • Skip/branch logic question sets
  • Ability to collaborate with multiple people in survey creation/distribution
  • Variety of distribution options, including automatic email reminders
  • QR code survey options available
  • Custom reports available in a variety of formats, including CSV, HTML, XML and SPSS

New Features Available in AY2018-2019

  • Ability to implement automated repetitive processes (API)
  • Internal statistical analysis applications (Stats iQ)
  • Ability to integrate survey data with Tableau 9.1+
  • Mobile device support
  • Ability to administer surveys without internet connection
  • Surveys can be administered via text message (SMS Surveys – fee included)
  • Ability to create advanced survey conditions (Advanced Quotas)
  • Ability to integrate with marketing software Salesforce

Get Started

Getting started is simple.

1.   Activate your Qualtrics account, by logging in here with your Rice netid and password.

2.  Learn the basics of Qualtrics by reviewing the video tutorials and online training program.

3. The Office of Institutional Effectiveness may be available to assist in your survey design and administration. For more information, please contact the Office of Institutional Effectiveness.

Customer Support

As of May 13, 2019, Qualtrics users seeking support directly from a Qualtrics Support representative will be required to login to the Support Center in order to submit a ticket instead of emailing support@qualtrics.com.  You can also reach them by calling 1-800-340-9194 but may still be asked to login to the Support Center for direct assistance with your survey. This change is a required security update that ensures the utmost privacy of user accounts, including preventing anyone from posing as another user.

Please send an email to Angela Thompson, the Rice Qualtrics Brand Administrator, at oiehelp@rice.edu if additional clarification is needed regarding this update. Also contact oiehelp@rice.edu if you require assistance with your Rice Qualtrics account (passwords, features, changes of of survey ownership, etc.), the Rice Qualtrics User Agreement, or general questions about the Qualtrics product. All other support inquiries should be directed to Qualtrics Support by visiting the Support Center.

For training materials, Qualtrics has provided several video tutorials and an online training program to get you started in creating your survey.

For Rice account-related matters, please contact the Office of Institutional Effectiveness.

**Please note that all Qualtrics users must agree to the Terms and Conditions set forth by Rice University before being granted access to an account. Qualtrics Survey software is being provided by Rice University for our faculty, staff and students for the purpose of conducting Rice University official business. You may not use your Qualtrics account for personal or non-Rice University related matters.  Accounts found to be in violation of this policy are subject to closure. Student accounts have limited privileges. Students needing increased privileges may email the Office of Institutional Effectiveness for a free upgrade.

Please tell us how we’re doing! Click HERE to take customer feedback survey.